Shipping FAQ

oomph utilizes Fedex, Fedex Freight, and commercial carriers to make our standard deliveries.

RESIDENTIAL DELIVERY

• Residential deliveries are made via FedEx Freight or Ground, unless otherwise specified from Customer Service or White Glove is requested
• Items are delivered in a box or a pallet
• FedEx Freight delivers the shipment curbside, it will the homeowners responsibility to bring the item into the home, assemble if necessary and discard any packing materials
• If an item requires a receiver, it will be noted in the description on the individual product page. Such items cannot be delivered to a residence. They are delivered via an 18-Wheeler Tractor Trailer, and require a loading dock to complete the delivery
• Please specify if this is a second home/vacation home, as a signature is most often required for delivery
Residential FedEx Ground Packages do not require a signature for delivery (Tini Tables, Trays, Color Decks/Color Samples)

BUSINESS DELIVERY

• Business delivery must be to a receiver or a business with a loading dock
• Items are delivered in a box or a pallet
• Signature is required for delivery

WHITE GLOVE

• White glove delivery includes bringing the shipment into the home, unwrapping, discarding packaging materials and placing your Oomph piece in the home where desired
• White Glove is an additional cost, which must be quoted by Customer Service based on destination and level of service requested
• White glove orders cannot be partially shipped
• If a COI is required for the building, please supply the form to sales@oomphhome.com at time of purchase
• Shipments requiring ferry service, access to gated communities and other special services are subject to additional fees, as charged by the freight carrier

CUSTOMER PICK UP

On site pickup at our warehouse is available in Stratford, Connecticut and Hickory, North Carolina locations. Please call for pickup up hours and location information.

DAMAGES

Upon receiving your shipment, please do the following:

• If you notice the box damage, note the damage on the delivery receipt the driver gives you to sign and notify driver of the damage.
• Inspect the product noting any damage on the delivery receipt.
• Contact the claim department via email at sales@oomphhome.com immediately.
• Please provide photos of all damage on the box, inside the box, and on the product itself.
• Keep the original packing materials. If the shipment is refused for damage, please state reason for refusal on delivery receipt and notify us at sales@oomphhome.com.
• Damage to sample room items cannot be replaced as they are one of a kind, but will be issued a full refund.

RETURNS

As every piece is made to order, all sales are final.

Any returns made are subject to review and:

• Are for credit only
• Must be shipped back at the customer’s expense
• Items must arrive in our warehouse in perfect condition AND in their original packaging.
• You may open and inspect an item; however, it must be re-packaged exactly the same way it was sent.
• A restocking fee of 20% of the merchandise value will be charged for all returns.

EXCLUDES SAMPLE ROOM.

Still need help? Contact Us.