Shipping FAQ
oomph utilizes Fedex, Fedex Freight, and commercial carriers.
RESIDENTIAL / WHITE GLOVE DELIVERY
Residential deliveries are made via private carrier
Please inspect all packaging and contents immediately. Report any damage to Sales@oomphhome.com immediately. After 48 hours, oomph is no longer responsible for damages.
White glove delivery includes bringing the shipment into the home, unwrapping, discarding packaging materials and placing your Oomph piece on the FIRST FLOOR. Anything above the first floor - special delivery is required. Please let us know in advance of delivery.
Oversized items (For example: Double Chests, Custom Sizes, XL Dining Tables) may be subject to an additional delivery fee.
Upon delivery - the area must be:
clean
ready for a new furniture
free from any existing furniture
a fee will be charged if existing furniture needs to be moved
White glove orders cannot be partially shipped
If there is any damage or issue with an item being delivered by white glove, please refuse the delivery and have the drivers take it back. Customer Service will be in contact with you on next steps.
** If a COI is required for the building, please supply the form to sales@oomphhome.com at time of purchase
** Shipments requiring ferry service, access to gated communities and other special services are subject to additional fees, as charged by the freight carrier
Please specify if this is a second home/vacation home.
Residential FedEx Ground Packages do not require a signature for delivery (Tini Tables, Outdoor Trays, Color Decks/Color Samples)
BUSINESS DELIVERY
Business delivery must be to a receiver or a business with a loading dock and can accommodate a 18-Wheeler.
Items are delivered in a box or a pallet.
Signature is required for delivery.
Receiver must inspect all deliveries for damages.
Once an item is delivered and signed for, oomph is not responsible for the contents of the packages.
DAMAGES
Upon receiving your shipment, please do the following:
If you notice the box damage, note the damage on the delivery receipt the driver gives you to sign and notify driver of the damage.
If there is any damage or issue with an item being delivered by white glove, please refuse the delivery and have the drivers take it back. Customer Service will be in contact with you on next steps.
Inspect the product noting any damage on the delivery receipt.
Contact the claim department via email at sales@oomphhome.com immediately.
Please provide photos of all damage on the box, inside the box, and on the product itself.
Keep the original packing materials. If the shipment is refused for damage, please state reason for refusal on delivery receipt and notify us at sales@oomphhome.com.
Damage to sample room items cannot be replaced as they are one of a kind, but will be issued a full refund.
RETURNS
As every piece is made to order, all sales are final.
Any returns made are subject to review and:
• Are for credit only
• Must be shipped back at the customer’s expense
• Items must arrive in our warehouse in perfect condition AND in their original packaging.
• You may open and inspect an item; however, it must be re-packaged exactly the same way it was sent.
• A restocking fee of 20% of the merchandise value will be charged for all returns.
* White Glove shipping fees and Parcel fees are non-refundable.
EXCLUDES SAMPLE ROOM.
Still need help? Contact Us.